Comcast’s Xfinity services have suffered an outage, leaving thousands of users offline.
Xfinity delivers cable TV, internet, phone and wireless services to Comcast customers.
The outage was reported by users on Downdetector Monday afternoon. Just before 4:30 p.m. ET, 25,993 users had reported that Xfinity was down.
Most users, 80 percent, reported an issue with their TV, while 10 percent reported internet problems and 8 percent experienced issues with streaming services.
Xfinity users across the country reported issues, including in California, Colorado, Oregon, Florida, Georgia, Connecticut and Vermont.
open image in gallerySome users have said they were struggling to connect with support teams for help.
“No TV in Castle Rock, Colorado. Unable to reach support via app, phone, or text,” one customer wrote on Downdetector.
Another customer said, “Can’t even reach them on the phone. TV down, Internet works. Monmouth Beach, NJ.”
open image in gallery“Down in Aiken SC. No cable TV, but internet is still up. Customer service number is down as well,” a third wrote.
The Independent has reached out to Comcast for comment.
Just hours earlier, thousands of users on X were reporting problems accessing the social media platform.
At around 10 a.m. ET, 28,699 users reported an issue on Downdetector. The outage appeared to subside within the hour.