Uber passengers will soon be able to record the audio of their journeys directly through the app in a new safety feature launching on Thursday.
The ride-hailing giant said that the initiative aims to provide users with “extra peace of mind” during their trips.
The functionality allows passengers to activate audio recording either before or during a ride, simply by pressing a button within the app.
All recorded content will be encrypted and stored securely on the passenger’s device.
The audio will only become accessible to Uber if it is uploaded as part of an official safety report via the app. If no report is filed, the recording will be deleted after two weeks.
Drivers will be informed if audio recording is activated prior to a trip and will have the option to cancel the booking without incurring any penalty.
open image in galleryUber is also introducing a verified badge which will show on the profile of a passenger who has had their personal details cross-checked with third-party databases, or has chosen to upload an official identity document and a selfie.
This will be shown to drivers when the user requests a ride from next week.
Uber UK general manager Andrew Brem said: “We are always investing in new ways to make journeys even safer.
“These new safety features provide both riders and drivers with extra peace of mind.
“Riders can record the audio of their journeys securely, and drivers can feel more confident about who is getting in their car.”
open image in galleryLocal transport minister Lilian Greenwood said: “Everyone deserves to feel safe when travelling, whether they are a passenger or a driver.
“I welcome Uber taking further steps to strengthen safety on its platform, giving people greater confidence when using private hire services, and showing how technology can help make everyday journeys safer.”
Lucy Duckworth, of the Survivors Trust, which represents rape and sexual abuse support services, said: “We have to create a safety-first culture as a society, where people respect each other and unsafe behaviour is challenged.
“These two new features are a positive step toward giving drivers and riders more confidence on their journey.”
Kola Olalekan, an Uber driver and branch secretary for the GMB union, said: “I’m really glad to know that Uber riders can now be verified, something GMB have been requesting from Uber for a while.
“PHV (private hire vehicle) drivers pick-up passengers from a huge range of areas, at all hours.
“Seeing a verification badge is going to give me extra confidence and makes me much more likely to accept a booking.”