BBC expert’s phrases to get past customer service chatbots and ‘speak to a human’
AI chatbots have become increasingly prevalent, with many businesses using the technology to handle customer queries, complaints and process refunds…
“I was terrified” Firebomb thug torches motorhome as gran sleeps inside
A gran has been left homeless after a thug launched a Molotov cocktail into her motorhome while she slept inside.…
“Doctors said I was cancer free – but they were wrong and it raged in my body for months”
A mum battling cancer has told of her horror after wrongly being given the all-clear following a scanning blunder. Carla…
Super-fit Scots woman’s body ‘crashed at the gym’ before devastating diagnosis
A woman has opened up on the moment she was handed a devastating diagnoses after her body “crashed” at the…
Tartan Army donate $10,000 to US children’s cancer hospital ahead of World Cup
The Tartan Army have donated $10,000 to a kids’ cancer hospital in the USA ahead of this summer’s World Cup.…
Who was US mob boss James “Whitey” Bulger’s Scots lover and how did she help him evade capture?
As the National Crime Agency (NCA) seized thousands of pounds from secret UK bank accounts belonging to notorious American mob…
Weight loss jabs and pills can get people in poverty on right track if used effectively
Scotland has been caught in a public health emergency on obesity for decades. We are among the worst in Europe…
Pride of Scotland competition offers chance to win VIP tickets to star-studded event
Forget the Baftas and the Brits, when it comes to awards ceremonies, Pride of Scotland is the hottest ticket in…
Twisted Scots child abuser arrested in hotel hours after guilty plea at court
A twisted Scottish child abuser was arrested at a hotel just hours after he admitted nine breaches in an English…
‘Incredible’ mum, 29, dies suddenly after returning home from hospital
A devastated father has honoured his “incredible” partner following her sudden death just 24 hours after being discharged from hospital.…