FG unveils single portal for access to govt services
July 28, 2026 5:08 pm
File: President Bola Tinubu
By Sami Tunji
The Federal Government on Tuesday unveiled the Government Service Portal, a digital platform designed to provide Nigerians and businesses with a single gateway to access government services, in a move aimed at improving service delivery, reducing bureaucracy and advancing the country’s digital transformation agenda.
The platform was unveiled at a soft launch in Abuja by Galaxy Backbone in partnership with the Federal Ministry of Communications, Innovation and Digital Economy and the Korea International Cooperation Agency.
Speaking at the event, the Managing Director and Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, said the portal would address the long-standing challenge of citizens having to navigate multiple websites and government offices to access public services.
He described the platform as “the beginning of a unified digital gateway through which citizens and businesses can easily discover, access and consume services offered by Government institutions from a single location.”
According to him, “Government should be organised around the needs of the people, not around institutional boundaries.”
Adeyanju said while many Ministries, Departments and Agencies had digitised their services individually, the overall experience for users remained fragmented.
“The Government Service Portal seeks to change that. By bringing Government services together under one trusted digital gateway, we are simplifying access, improving visibility, promoting consistency and creating a more seamless experience for everyone who interacts with Government,” he said.
He noted that the initiative aligns with President Bola Tinubu’s Renewed Hope Agenda by improving public service delivery, deepening digital innovation and supporting economic growth through technology.
The Galaxy Backbone boss added that the portal was a key component of Nigeria’s Digital Public Infrastructure initiative, complementing existing national digital identity, payment and data exchange systems to create a more integrated digital government ecosystem.
He explained that the platform was being introduced through a soft launch to enable government agencies to onboard their services, strengthen system integration and gather user feedback before a wider rollout.
“The success of this Portal will not ultimately be measured by the sophistication of its technology. It will be measured by the ease with which a citizen can access a government service, by the confidence businesses have when engaging with public institutions, by the time saved, by the transparency achieved and by the trust that is built between Government and the people it serves,” Adeyanju said.
The Permanent Secretary of the Federal Ministry of Communications, Innovation and Digital Economy, Nadungu Gagare, who was represented by the Director of E-Government, Mr Johnson Bareyei, described the platform as one of the flagship projects under Nigeria’s e-Government Master Plan 2.0.
He said the portal would provide a secure single sign-on system through which citizens could access government services without repeatedly submitting the same information to different agencies.
“Today’s event is not simply about providing a digital platform. It’s about demonstrating what can be achieved when government agencies work together with a shared purpose, making public services easier, faster and more accessible for every Nigerian,” he said.
Gagare added that the platform supports the National Digital Economy Policy and Strategy, the Federal Civil Service Strategy and Implementation Plan and Nigeria’s Digital Public Infrastructure framework.
He said the portal would improve transparency, strengthen accountability, enhance ease of doing business and make government services more responsive to citizens.
The Country Director of KOICA Nigeria, Mr Eunsub Kim, who was represented by the Senior Deputy Country Director of KOICA Nigeria, Ki-Hyun Baik, described the launch as the culmination of years of collaboration between Nigeria and South Korea.
According to him, the portal is the flagship achievement of the “Building a Foundation Towards Digital Governance in Nigeria” project.
“For KOICA, today’s event is more than the launch of a digital platform. It is the culmination of years of partnership,” he said.
Kim added that the platform would enable citizens to access government services “more conveniently through one point of entry,” describing it as the vision of “a true one-stop service.”
He reaffirmed KOICA’s commitment to supporting the project beyond the pilot phase, noting that digital governance requires continuous improvement and collaboration among stakeholders.
Also speaking, the Director of International Cooperation at the Federal Ministry of Budget and Economic Planning, Dr Sampson Ebimaro, described digital transformation as a strategic enabler of national development.
He urged stakeholders to prioritise inter-agency collaboration and continuous evaluation to ensure the project’s success.
“We need to get feedback. We need to assess what we are doing so that when we get to the end, we won’t say we have left so many things behind,” he said.
The Executive Director, Digital Exploration and Technical Services at Galaxy Backbone, Olumbe Akinkugbe, said user acceptance testing for the portal was conducted across the six geopolitical zones and the Federal Capital Territory before the launch.
He disclosed that 184 participants took part in the exercise, with more than 80 per cent rating the platform as user-friendly and easy to navigate.
According to him, 88 per cent of participants were able to locate government services on the platform, while 71 per cent rated it as fast or very fast.
He added that 91 per cent said they would use the portal again, while 99 per cent indicated they would recommend it to others.
Akinkugbe said feedback from the pilot phase had already informed improvements to address sign-up issues, image capture challenges and one-time password delivery delays.
He added that more Ministries, Departments and Agencies would be onboarded in the next phase to expand the range of services available through the platform.
Sami Tunji is a Senior Business Correspondent at Punch Newspapers with about five years of experience in data-driven reporting. He covers finance, ICT, and broader macroeconomic issues, combining analytical insight with clear storytelling. Sami’s work reflects strong editorial judgment, professional development, and a commitment to accurate and informative business journalism.
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