Deciding to undertake a building project is a big commitment at the best of times.
Whether it’s a dream kitchen, rear extension, cosmetic upgrades such as fixtures and fittings, or painting and decorating… the right design and collaboration calls for research – lots of research.
As Tim Phillips, senior quantity surveyor and founder of Quantiv, puts it: “At some point in every homebuilding or renovation project, the focus shifts from drawings to reality.
“That moment when construction begins, is where your choice of builder becomes critical.”
open image in galleryThe right builder will bring structure, pace and quality to your project, helping you complete it on time and on budget, highlights Phillips, with close to 30 years experience across the corporate, public and private sectors, and guest speaker at the Homebuilding & Renovating Show.
The wrong one can quickly derail it, he warns.
“Whether you appoint a design and build contractor, hire a main contractor, or manage subcontractors yourself, success depends on how well you select and manage your builder,” underlines Phillips.
And the process starts long before the first quote. Here he shares his top tips to put you on the ladder…
Start close to home
Choosing a local builder offers clear advantages, says Phillips. “A nearby contractor is more likely to spend consistent time on site rather than losing hours travelling, which directly affects progress.
“They will also understand local planning conditions, know where to source materials efficiently, and have established relationships with trusted trades.
“Perhaps most importantly, local builders have a reputation to protect. Their work is visible, and word spreads quickly.”
open image in gallery“A simple but effective starting point is to walk, or drive around your area and note which builders are active.”
Don’t focus too much on the style of the build, he adds, as they usually construct what’s on the plans. “Focus rather on their presence and consistency.”
Use the trade network
Some of the best recommendations come from other trades, advises Phillips. If you’ve recently worked with a plumber, carpenter or electrician, he says to ask who they rate.
“Tradespeople tend to work repeatedly with the same builders and are usually honest about who runs an organised, professional site.
“This approach often unlocks a wider network of reliable people. Similarly, your local builders’ merchant can offer valuable insight.
“They see who is regularly buying materials, managing accounts properly and maintaining steady work – all good indicators of a dependable builder.”
Ask the right people
There are several professionals worth consulting…
Building control officers and approved inspectors work across multiple sites and see standards of work first-hand, notes Phillips. “While any recommendations may be informal, they are grounded in experience.”
open image in gallery“Architects and designers are equally useful. Even if they are only providing drawings, they will have worked with a range of builders and can suggest those with a proven track record.”
He also says family and friends remain one of the most trusted sources. “If someone close to you has completed a project, ask about their experience and, ideally, visit the finished work.
“Seeing the result in person is often the most reliable form of reassurance.”
Be selective online
Online searches can help you build a shortlist, but they should be approached carefully, he warns. “A basic website does not mean poor quality, and a polished one does not guarantee it.
“Many excellent builders rely on word of mouth rather than marketing.”
Once you have names, Phillips says to carry out proper checks. Look at professional memberships such as the Federation of Master Builders, review insurance details and examine social media activity.
“Pay attention to how builders present their work and how clients respond.”
Assess suitability
Before moving to quotes, establish whether a builder is right for your project, he advises. “Availability is key, as good builders are often booked well in advance… you need to decide whether you are willing to wait.”
open image in galleryExperience and team structure also matter. “Some builders use directly employed trades, while others rely on subcontractors.
“It’s also essential to confirm insurance, warranties and VAT registration, particularly for new builds where zero-rating may apply.”
Learn from past clients
A reputable builder should be able to provide references, highlights Phillips. “Speaking to previous clients offers insight into more than just the finished result – it reveals how the project was managed.”
He also says to ask about communication, punctuality and general organisation, as these factors shape the day-to-day experience.
“If possible, visit completed projects; there is no better indication of what you can expect.”
Approach quotes properly
The quoting stage is where many issues can be avoided early, he explains. “Ideally, all builders should price the same detailed document, such as a Bill of Quantities (BoQ), so comparisons are consistent.”
Obtaining multiple quotes helps establish a realistic range, but interpretation is essential, he underlines. “A high price does not always reflect better quality, while a low price may lead to compromises or costly variations.”
open image in gallery“Extremely low quotes carry risk, including the possibility that the builder may not complete the project,” he warns.
“Understanding what’s included is just as important as the total. Look carefully at how costs are structured, and where allowances have been made.”
Manage the project
Project management is often underestimated…
“Coordinating trades, scheduling work and maintaining communication requires experience and time,” says Phillips.
While some clients take this on themselves, he says it’s usually more effective to appoint a builder who can manage the process.
“A good builder will coordinate with the design team, organise trades and materials, and keep you informed throughout.
“Regular site meetings help ensure issues are identified early and dealt with efficiently.”
Use a contract
A formal contract is essential…
open image in gallery“It should clearly set out the scope of work, costs, programme and responsibilities.
“Documents such as the JCT Home Owner Contract provide a straightforward framework and help prevent misunderstandings,” he explains.
Build the relationship
Finally, remember that construction is a collaborative process, underlines Phillips. “A strong working relationship with your builder will make a significant difference.
“Stay engaged, communicate openly and keep track of costs as the project progresses.”
As he indicates, no project runs perfectly, but with the right builder and a structured approach, challenges can be managed effectively.
“Invest time in the selection process and you will set your project up for success from the outset,” Phillips says confidently.
For more tips and advice, book a free one-on-one consultation with Tim Phillips at the Homebuilding & Renovating Show, June 27-28, Sandown Park, Surrey. For more info visit Homebuildingsshow.co.uk