My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell
Companies’ increasing reliance on AI chatbots isn’t making the customer service experience smarter. It’s just making it more infuriating.
Norse Atlantic Airways Offers Dirt-Cheap Tickets. There’s a Catch
Dozens of people have complained to the Federal Trade Commission about Norse Atlantic Airways’ tech-first customer service operation. Some said…