Bauchi hospital unveils system to enhance service delivery
June 23, 2026 12:20 am
File: Bauchi State Map
By Umar Sani
The Management of Abubakar Tafawa Balewa University Teaching Hospital, Bauchi, has launched the DHS_Mobile App and DHS SmartQueue System, innovative digital healthcare solutions aimed at improving patient flow, reducing waiting time, and enhancing service delivery across the hospital.
The development was disclosed in a statement made available to Arewa PUNCH on Friday by the hospital’s Head of Public Relations and Protocol Unit, Usman Koli.
According to the statement, the digital solutions were formally demonstrated and piloted at the Family Medicine Department’s General Outpatient Unit following a technical presentation attended by members of staff and the hospital management.
Koli said the initiative marked a significant step in the hospital’s efforts to embrace technology-driven healthcare services.
He recalled that during the demonstration event, the Chief Medical Director of the hospital, Professor Yusuf Bara, described the initiative as a major milestone in the institution’s digital transformation journey.
Bara said, “The introduction of the DHS_Mobile App and DHS SmartQueue System represents a major milestone in our digital transformation journey and reflects our commitment to providing efficient, patient-centred healthcare services.”
The statement noted that the DHS SmartQueue System introduces a structured and transparent patient queuing process, enabling patients to obtain electronic queue tickets and receive services in an orderly manner.
“The system is expected to reduce congestion in waiting areas, improve clinic operations, enhance patient satisfaction, and provide real-time data for monitoring service delivery and decision-making,” the statement added.
Bara further explained that the pilot phase at the General Outpatient Department would allow the hospital to assess the effectiveness of the system before expanding it to other service points.
“The pilot phase at the GOPD will provide an opportunity to evaluate the system’s effectiveness before its gradual deployment to other departments and service points within the hospital,” he stated.
The hospital said the DHS_Mobile App is currently available on the Google Play Store and will soon be accessible on the Apple App Store.
The statement explained that the application allows patients to book appointments, access healthcare services, and make payments remotely, particularly for amenity services.
“The app is currently in its pilot phase and access requires a DHS eCard. Patients are advised to visit the hospital for registration and further information,” the statement noted.
The hospital also disclosed that telemedicine services are being integrated into the platform and would soon be activated to enable remote consultations between patients and healthcare professionals.
“Telemedicine services are being integrated into the platform and will soon be activated, enabling patients to consult healthcare professionals remotely and improve access to specialist care,” the statement read further in parts.
According to the management, the introduction of the DHS_Mobile App and SmartQueue System aligns with the hospital’s vision of leveraging technology to improve healthcare accessibility, efficiency, accountability, and the overall patient experience.
The management commended the development team and all stakeholders involved in the initiative and reaffirmed its commitment to adopting innovative digital solutions that strengthen healthcare delivery and position ATBUTH as a leading centre of excellence in healthcare and digital innovation.
All rights reserved. This material, and other digital content on this website, may not be reproduced, published, broadcast, rewritten or redistributed in whole or in part without prior express written permission from PUNCH.
Contact: [email protected]